Analyze errors in background execution

This post shall help you troubleshoot the background execution of SAC reports, which is used for scheduling and briefing book scenarios. One typical error is multiple timeouts during the background execution, with message "...microsoft auth dialog is visible. Export might run into a timeout" shown in the serivce log.

To analyze background execution errors, do the following:

In Web Configurator, go to Settings and maintain parameter "EXPORT_BO_BROWSER" with value "CHROMIUM_WINFORMS":
Stop the service
Open the OPENBI installation directory in Windows File Explorer and search for "bioxRepository":
Select "ibssolution.bioxRepository.exe" and run it as administrator, which starts the biExport service in console mode:
Once the service has completely started, rerun the scenario that has failed before
While the SAC report is executed as a background process, a browser window will show the requests being executed and eventually the report should be executed:

You might see multiple browser windows popping up at the same time, depending on the number of reports that have been chosen to be executed for the specific scenario and the number of parallel processes that have been configured.

You can open Developer Tools to investigate Console messages and the Network trace.
Execution can be paused by clicking into the service's console window. To resume click into the window again and hit Enter.
If you cannot find the root cause of your problems yourself, our support team will be happy to assist you.

Author: Thilo Knötzele
Creation date: 09.11.2022
Category: Installation & Configuration
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